Refund Policy
RETURN & EXCHANGE POLICY
We want you to feel confident when purchasing from 94x50. Please review our return and exchange policy before completing your order.
EXCHANGES
At this time, 94x50 does not offer refunds. Eligible purchases may be exchanged within 30 days of delivery.
To qualify for an exchange, merchandise must:
- Be unworn, unwashed, and unused
- Be in its original condition
- Include all original tags and packaging, when applicable
- Show no signs of wear, damage, stains, odors, alterations, or washing
- Be accompanied by a valid order number or proof of purchase
Items returned outside of the 30-day exchange window will not be accepted.
All returned merchandise is subject to inspection and approval by the 94x50 team before an exchange is processed.
HOW TO REQUEST AN EXCHANGE
Before returning any merchandise, please contact our customer support team at info@94by50.com with your order number and reason for the exchange.
Please do not send merchandise back without first contacting us and receiving return instructions.
Once your return is received and inspected, we will notify you regarding the status of your exchange. Approved exchanges will be processed based on product and size availability.
If your requested replacement item is unavailable, our team will contact you with the available options.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your merchandise arrives damaged or defective, or you receive an incorrect item, contact us as soon as possible at info@94by50.com.
Please include your order number, a brief description of the issue, and clear photos when applicable. Our team will review the issue and work to make it right.
FINAL SALE ITEMS
The following items are final sale and are not eligible for return or exchange:
- Sale or clearance merchandise marked Final Sale
- Gift cards
- Customized or personalized merchandise
- Worn, washed, altered, or damaged merchandise
- Items returned outside of the 30-day exchange period
SHIPPING COSTS
Customers are responsible for return shipping costs associated with standard size or product exchanges unless the merchandise received was damaged, defective, or incorrect due to an error by 94x50.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service when returning merchandise. 94x50 is not responsible for return packages that are lost or damaged in transit.
LIMITED & SPECIAL RELEASES
Certain limited-edition releases, collaborations, event-exclusive products, pre-orders, or special collections may have different return or exchange conditions.
When applicable, those conditions will be clearly stated on the product page at the time of purchase and will take precedence over the standard policy above.
QUESTIONS?
If you have questions regarding an order, return, or exchange, contact our customer support team at:
Please include your order number whenever possible so our team can assist you efficiently.
94x50 — The Art of Basketball.
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